Cancellation Policy

Olive Eco Hair is a busy little salon, quietly located. We operate on an appointment only basis unable to rely on walk-ins to fill last minute cancellations.

Deposit

All new client appointments will require a 50% deposit when booking your appointment.  This will secure your appointment and ensure you are able to come in at your preferred time. This will be deducted off your bill on completion of your service.  Deposits will be lost if rescheduling or cancelling within 48hrs. See Cancelation Policy.

 Cancellations/Rescheduling

We require more than 48 hours notice if you wish to cancel or change your scheduled appointment, giving us time to pass your appointment onto someone else.

If cancelling within 48hrs you will be required to pay 50% of what your appointment would have been booked for on the day.

If rescheduling within 48hrs you will be required to pay a 50% deposit for the future appointment- this will be treated as a normal deposit; as explained above.

Late Arrival

Our time is valuable, and so is yours. You must arrive on time to ensure you receive the full service you have booked in for. Please let us know if you are running late and we will do what we can to accommodate you. However we may not have time to complete the whole service, in which case you will need to make another booking or reschedule your appointment entirely, see our rescheduling policy as explained above.

Peace of Mind

On the unlikely occasion that you are unhappy with your service at Olive, we do offer to adjust any concerns you may have within a two week period complimentary for you.  Please contact us by phone or email to remedy this.